In the last five years, the new trend in fitness has been the iconic, wearable Fitbit. Since the company’s successful debut, it has experienced mixed success and quite a few lawsuits as well. Users claim that the heart rate monitor is faulty. Apparently, their slogan, “every beat counts” is not holding up.
The company is under fire, in its third lawsuit of the last three years. Already sued for causing rashes and failing to monitor sleep time accurately, Fitbit faces even more trouble. The lawsuit claims that the wearable heart rate monitors do not accurately measure heart rate. The two products that include this feature are the Charge HR ($130) and the Surge ($230).
The three plaintiffs of the suit are from California. One of them spoke to Today magazine, “I’m a mom. I like to work out. I like to be fit,” said Katie McLellan, “My Fitbit said that my [heart rate] was at 114, which is really, really low.”
Suspecting that something was wrong with the product, McLellan tested its reading against a machine at the gym, realizing that it was dysfunctional. She called the company and was rudely treated and denied a refund by a customer service representative.
“She made it sound like it was my fault, like I was using it wrong or wearing it wrong. She said it’s not really meant to track your heart rate all of the time,” said McLellan.